Terms and Conditions

Campaign Now Purchase Terms and Conditions

Updated on January 5th, 2024

1. PARTIES. Parties to the Agreement (as defined on Quote, Purchase Order or Service Agreement)
2. CLIENT:  As defined on Quote or Purchase Order
3. PROVIDER: Campaign Now, LLC, 111 Congress Avenue, Suite 500, Austin, TX 78701.
4. AGREEMENT. The Agreement refers to and consists of the following: submitted by Provider to Client by Quote, Proposal, Specifications, the Terms and Conditions, and the Due On Receipt Invoice(s), all other provisions attached and/or incorporated by reference.
5. TERMS. An italicized term shall have the meaning where it first appears in these Terms and Condition or in the Quote or Purchase Order, E-Mail Services Agreement and Specifications.
6. ACCEPTANCE AND EFFECTIVE DATE. The Agreement shall be immediately accepted and effective upon Client submitting to Provider either a copy of the Quote or Purchase Order executed by Client or Client’s e-mail or other written confirmation of acceptance of the Quote or Purchase Order. The Effective Date of the Agreement is the date of such submission.
7. CONTRACT AMOUNT. Client agrees to pay to Provider on the Effective Date the Contract Amount provided in the Specifications and on Quote or Invoice.
8. SERVICES AND PAYMENT. Provider agrees to provide the Services and Client agrees to make Payment of the Contract Amount, all as provided in the Quote or Purchase Order Specifications. Provider’s delivery of any Services is strictly conditioned upon Client’s irrevocable Payment to Provider of the Contract Amount in good funds. Client shall have no right or remedy to recover payment of the Contract Amount in part or in whole except for material failure of Provider to provide the Services as provided in the Specifications.
9. COORDINATED SERVICES. If the e-mail Services provided in the Specifications are coordinated with other direct mail, telemarketing, or other marketing service(s) coordinated by Provider, each such Coordinated Service must be submitted to Provider under a separate Purchase Order & Services Agreement.
10. CONTENT. Client shall be solely responsible for all text, graphics, and other e-mail message Content, including opt-out verbiage and link provided in the Specifications and designations for subject, sender, copy and blind copy. Provider reserves the right in its sole discretion to reject part or all of any Content and to designate the location, font, and other “notice” features of the opt-out verbiage and link within the e-mail message.
11. TEST DEPLOYMENT AND BULK DEPLOYMENT. The purpose of the Test Deployment (if selected) is to optimize the Bulk Deployment of the remaining e-mails provided in the Specifications. The Test and Bulk Deployments are contingent on prior Payment of the Contract Amount and delivery of Content by Client. All Test versions of the e-mail Content must be submitted together.
12. DATA AND CLIENT DATA. Data shall include all lists, information, and other data of any kind utilized by Provider in providing the Services. Client Data shall include the Activity Report and all other data designated in the Specifications to be provided Client.
13. NO WARRANTY OF DATA. The lists, e-mail addresses and other Data obtained or utilized by Provider to provide the Services are not the product of independent or customized investigation or compilation on behalf of Client, but are obtained from recognized suppliers and sources consistent with general industry practice. Accordingly, Client agrees that Provider cannot and does not warrant that the Data or Services will be error free, and that the Data will contain a degree of error and are provided and utilized “AS IS AND WITH ALL FAULTS.” Provider makes no warranty or representation of any kind regarding the Data, Services, or Client Data, express or implied, whether of merchantability, fitness for a particular purpose, or any other kind. In particular, but without limitation, Provider makes no warranty or representation whether any lists in the Data have been scrubbed against any Do-Not-Contact registries. Deliverability rates may vary, and there is no guarantee that the undeliverable, hard bounce, blocking, opt-out, or other non-delivery issues and occurrences related to the Deployments will fall within general industry non-delivery rates. Client acknowledges and agrees that Client will not be entitled to any credit, adjustment or refund of the Contract Amount or Payment in the event such non-delivery rates exceed the industry rates.
14. CLIENT-SUPPLIED LISTS. If Client provides its own or other e-mail list(s) for use in the Deployments instead of or in addition to lists provided by Provider, then Client represents and warrants that each such Client-Supplied List contains opted-in addresses and information fully verified by Client. Client represents and warrants that it has examined the terms and conditions under which the addresses and information were originally compiled and has determined that all recipients have in fact opted-in in a manner appropriate or required for the type of mailing list Client requests Provider to utilize. Client further represents and warrants that each such list does not include any addresses or information of Canadian origin unless Client is in possession of proof of expressed consent from the respective e-mail subscribers prior to sending the commercial e-mail and that Client is otherwise in compliance with Canada’s Anti-Spam Legislation of 2014 (CASL). Client agrees to accept liability and to indemnify and hold Provider and its suppliers harmless for any fines, violations or other fees, costs, or damages of any kind in relation to compliance or non-compliance with CASL or other regulatory requirements.
15. PROVIDER PROPERTY. Except as specifically reserved to Client, all interests in intellectual or other property of any kind obtained by Provider or created by Provider or others in relation to the Agreement, Data and Services shall be the exclusive property of Provider including, without limitation, interests in e-mail lists and Data utilized by Provider, together with statistical and other Data generated by Provider or others in relation to the Test and Bulk Deployments and Activity Report.
16. CLIENT PROPERTY. The Activity Report and records of all click-through, opt-in, opt-out, or other specific responses, lists and Client Data designated in the Specifications or generated from the Services shall be the property of Client.
17. NO WARRANTY OF RESULTS. Provider makes no representation, warranty, promise, estimate, or guarantee of any kind regarding any donor or other response to the Test and Bulk Deployments or regarding any other result or benefit to Client in relation to the Agreement or Services. Client understands and agrees that Provider shall not be liable for undeliverable, hard bounce, blocking, opt-out, or other non-delivery issues and occurrences and that Client will not be entitled to any make-goods, re-blasts, credits, adjustments or refunds of the Contract Amount or Payment in the event such blocking or other non-delivery issues.
18. REGULATORY COMPLIANCE. Responsibility for Client-Supplied Lists shall be as provided in Paragraph 12. Client agrees to notify Provider immediately of any request or notice in relation to opt-out, Do-Not-Contact or similar responses to the Deployments, and authorizes Provider to be copied on or will otherwise provide Provider with records of all responses to the opt-out link provided in the Specifications. Client otherwise agrees to comply with all CAN SPAM, CASL, Do-Not-Contact, and similar regulations and registries promulgated by federal, state, foreign, international or self-regulatory bodies for all e-mail efforts. If Client’s e-mail message Content is in the form of a survey, Client agrees to one of the following restrictions regarding recording the identity of each survey responder: either (i) Client will not record the name or address of the responder at any time, or (ii) responder’s name and address will be recorded only with responder’s express written/tangible permission and for the sole purpose of supplying a copy of the survey results or awarding incentives, and responder’s name and address will be completely destroyed upon completion of or providing the results or incentives. At the Completion of the Services, Client shall also provide Provider a complete suppression list of all Do-Not-Contact, opt-out, decline, or similar responses to the Deployments.
19. SERVICES INTERRUPTIONS. Client agrees that Provider cannot and does not warrant that the Services will be uninterrupted. Provider may occasionally experience outages and other suspensions and delays in delivery and performance of the Services due to Internet disruptions, Acts of God, labor disputes, and other occurrences outside Provider’s control. Any such outages, suspension or delays shall not be deemed a breach of the Agreement by Provider.
20. SUPPORT REQUESTS. Client shall submit all inquiries and Support Requests by e-mail to the Support Contact and Support Request address(es) designated in the Specifications. Provider will make commercially reasonable efforts to respond to Client’s Support Requests within one business day of receipt. Business days shall not include Sundays, holidays, or days on which Provider’s designated Support Contact is sick or is unavailable due to other circumstances beyond Provider’s control. In such cases, Provider will provide an alternative Support Contact who will make commercially reasonable efforts to respond to a Support Request within one additional business day.
21. PAYMENT AUTHORIZATION, CHARGEBACKS, AND PAYMENT SECURITY. In the event Client provides Provider with processing information for credit card, debit card, or other Payment Account(s) for Payment of the Contract Amount, Provider shall be irrevocably authorized to charge such Payment Account(s) for the Contract Amount and any other sums due under the Agreement. Client warrants it is a business-to-business commercial or institutional party and acknowledges that Provider will incur irrevocable expenditures and obligations committing to acquire the Data and providing the Services in reliance on Client’s submission of the Purchase Order or other written or electronic confirmation of the Agreement. Client irrevocably waives all dispute resolution procedures provided by any credit card, debit card, or other Payment Account agreement of Provider or Client, and agrees that Client’s exclusive remedies in any dispute or matter related in any way to the Payment, Services, or the Agreement shall be a civil action as provided in Paragraph 27. Client shall not make any chargebacks in relation to any Payment Account or in any other way attempt to reverse or hinder Provider’s collection of Payment from the Payment Account(s). Client shall be responsible for all attorneys’ fees and costs, account providers’ fees and charges, and any other costs and damages whatsoever incurred by Provider in relation to any such claim, chargeback, or other dispute whatsoever.
22. LIMITATION OF CLIENT DAMAGES. Client agrees that in no event shall Provider or its suppliers be liable for any loss or damage of any kind or character (including, but not limited to, special, indirect, incidental, punitive, or consequential damages) that Client or other parties may suffer or incur arising out of or related to acts or omissions of Provider or its suppliers in relation to the Agreement or Services, regardless of the cause of the loss, damage or injury and regardless of the nature of the legal right claimed to have been violated, whether or not Client is informed of the possibility of such damages, and regardless of the form of the action or remedy. For any damages caused in whole or in part by Provider’s breach of this Agreement or other act or omission, Provider’s sole liability and Client’s sole remedy shall be limited to recovery of part of all of the Contract Amount paid by Client to Provider. In no event shall Provider’s liability exceed the total Contract Amount.
23. PROVIDER CONSEQUENTIAL DAMAGES. Client acknowledges that Provider depends on resources and relationships with suppliers and other third parties to conduct its business and provide services to Client and other clients. Client further acknowledges that Client’s breach of its obligations under the Agreement (including, but not limited to, Payment obligations under Paragraph 6) and prohibitions against Payment Account challenges under Paragraph 19) will damage Provider’s good will, relationships, and access to resources necessary to conduct its business. Client therefore agrees that in the event of a dispute in any way related to the Data, Deployments, Client Data, Services, or any other matter related to the Agreement whatsoever, Provider shall be entitled to recover consequential damages, which shall be in addition to and not in derogation of all other rights remedies available to Provider under the Agreement or otherwise at law and equity.
24. INDEMNITY. Client shall defend, indemnify, and hold harmless Provider and its affiliates, owners, officers, directors, employees, agents, contractors, suppliers, and their successors and assigns from and against any and all liabilities and expenses whatsoever (including, without limitation, claims, damages, judgments, awards, settlements, investigations, fines, penalties, costs, attorney’s fees, and disbursements) arising from or relating to any (i) breach of the Agreement by Client; (ii) Data utilized by Provider in relation so the Services, (iii) Client-Supplied Lists or information, (iv) Content created, supplied or approved by Client; or (v) any other information, act or omission of Client disseminated to or relied upon by Provider or otherwise affecting Provider in relation to the Agreement or Services.
25. WAIVER AND HOLD HARMLESS. Client acknowledges that Client’s authorization and/or utilization of the Services and Deployments involves an assumption of risk and that Provider and its suppliers do not and will not underwrite that risk in any manner whatsoever. Client therefore waives and agrees to hold Provider and its suppliers harmless from any loss or injury arising out of, caused by, or related to, in whole or in part, the negligent or other acts or omissions of Provider and/or its suppliers in procuring, compiling, collecting, interpreting, reporting, communicating or delivering the Data or Client Data or otherwise providing the Services.
26. CONFIDENTIAL INFORMATION AND NON-DISCLOSURE. During the term of the Agreement and at any time thereafter, Client and Provider shall not directly or indirectly disclose to any other party (other than each other’s representatives designated in the Specifications) any confidential or proprietary information of the other. Such information includes, but is not limited to: customer and prospect lists, financial data, sales data, supply sources, business opportunities and relationships, business plans, and trade secrets. Treatment of Data, Client Data, and other aspects of the Services shall be subject to the specific provisions of the Agreement.
27. NON-SOLICITATION. During the term of the Agreement and for twelve months following termination or expiration, neither Client nor Provider shall directly or indirectly solicit or attempt to solicit any personnel, contractors, or suppliers of the other.
28. RELATIONSHIP OF THE PARTIES. Provider is an independent contractor and vendor with respect to Client. The Agreement shall not be construed in any way to create any partnership, employment, agency, joint venture, or any other relationship between the Parties other than that of vendor and purchaser of the Services.
29. CHOICE OF LAW, DISPUTES AND VENUE, PREVAILING PARTY. Provider is a limited liability company authorized to do business based in Texas. The Agreement shall be governed by and construed in accordance with the laws of the State of Texas without giving effect to any principles or conflicts of law. Unless the Parties agree in writing to binding arbitration or other alternative dispute resolution process, a civil action in the Civil District Court for Dallas County, Texas, shall be the exclusive means and venues for enforcing the Agreement and/or resolving any Payment or other disputes of any kind arising from or related to the Agreement or Services or to the project or transaction of events to which they relate. In the event Provider is the prevailing Party in any such action, Provider shall be entitled to recover attorney’s fees and costs from Client, which shall be reasonable in relation to the amounts or matters in dispute and the remedy or relief obtained.
30. SEVERABILITY. If a court finds that any provision of the Agreement shall be held invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court finds that by limiting or otherwise construing an invalid or unenforceable provision it would become valid and enforceable without materially altering the intent or effect of the provision or of the Agreement as a whole, then such provision shall be deemed to be written and enforced as so limited or construed.
31. MERGER AND AMENDMENT. The Agreement (defined in Paragraph 6) incorporates all prior communications or representations between the Parties of any kind, and is entered into by them without any reliance on any statement, promise, inducement, or consideration not recited in the Agreement. The Agreement constitutes the entire agreement of the Parties with respect to its subject matter, and there are no other agreements, representations, warranties, or other terms between the Parties not set forth in the Agreement. The Agreement may not be amended in any way except in a writing executed by a duly authorized representative of each Party.
32. SUCCESSORS AND ASSIGNS. The Agreement is personal to Client, and may not be assigned, sub-licensed, or otherwise transferred in whole or in part, whether by voluntary or involuntary transfer, operation of law, or otherwise, except by written consent of Provider in its sole discretion. In the event of any execution, involuntary creditor’s proceeding, or other occurrence, the Agreement shall be wholly unenforceable against Provider by any such creditor or third party.
33. COPIES. Facsimiles and copies of the Agreement shall be effective as an original.